Hello, ~! Thank you for contacting Yodel Webchat Support. My name is Vicky. How may I assist you today?

Hello, ~! Thank you for contacting Yodel Webchat Support. My name is Vicky. I will be assisting you today.

Please bear with me for a moment.

Please let me know your concern.

Let me quickly check this for you. Please bear with me for a moment.

Thank you for explaining your issue. Please bear with me for a moment while I check this for you.

Please bear with me for a moment while I check this for you.

Thank you for providing that information. Please bear with me for a moment while I check this for you.

I sincerely apologise for the inconvenience you've experienced. Please allow me a moment so that I can assist you.

I sincerely apologise for the inconvenience. It is taking longer than expected. Please allow me a moment so that I may assist you.

I am well, thank you for asking. Please bear with me for a moment while I check this for you.

Thank you for your patience.

I apologise for the inconvenience.

Are we still connected?

Since you are not responding, I will have to close the chat. Thank you for reaching out to Yodel Live Chat Support. To follow your parcel's journey, visit https://www.yodel.co.uk/track. Have a great day.

Please rest assured, we are doing our utmost to ensure your parcel is delivered.

I apologise for the inconvenience. I am sharing the details with you as they are available in the system.

I'm providing you with the Proof of Delivery. Kindly review it.

Thank you for your patience. Upon inspection, I can confirm that your parcel was marked as delivered today. I am providing you with the Proof of Delivery. Kindly review it.

Could you please check with your family members and neighbours to see if they might have received it on your behalf, and confirm back with us?

Thank you for your patience. Upon inspection, I can confirm that your parcel was marked as delivered yesterday. Could you please confirm if you have received the parcel? 

Thank you for your patience. Upon checking, I can see that your parcel has been delivered to the store and is ready for collection. I am providing you with the collection code; kindly save it.

Thank you for your patience. Upon review, I can confirm that your parcel is being returned to the sender. For further assistance regarding the parcel, you will need to contact the sender.

please let me know if there is anything else I can assist you with.

I appreciate your patience. Please let me know if there is anything else I can assist you with.

Certainly, I will do that. Please let me know if there is anything else I can assist you with.

I apologise for the inconvenience. For further assistance regarding this matter, you would need to contact the sender.

Please understand that we will not be able to assist you further in this matter. You will need to contact the sender regarding this issue.

As we have delivered the parcel to the correct address and provided you with proof of delivery, we will not be able to assist you further. You will need to contact the sender regarding this matter.

Thank you for confirming that.

Thank you for reaching out to Yodel Webchat Support. It was a pleasure assisting you today. To follow your parcel's journey, visit https://www.yodel.co.uk/track. To access more features like Proof of Delivery Images, Push notifications etc, download the Yodel App. Have a great day!

To assist you further, I would need you to share the tracking ID of the parcel.

To assist you further, I would need you to share the correct tracking ID of the parcel, as I am unable to locate your parcel with the provided information.

Could you please share the receiver's name and postcode, as I am unable to locate your parcel with the provided information.

The postcode does not match the information available in our system. Kindly recheck and send it again.

Thank you for your patience. To assist you further, I would need you to confirm your registered telephone number. This information will help us verify your account and provide you with the best possible support.

Thank you for your patience. To assist you further, I would need you to confirm your correct name and registered email ID. This information will help us verify your account and provide you with the best possible support.

Thank you for your patience. To assist you further, I would need you to confirm the recipient's correct name, first line of address, postcode, and registered email ID. This information will help us verify your details and provide you with the best possible support.

Thank you for your patience. To assist you further, I would need you to confirm the store's correct name and postcode. This information will help us verify your details and provide you with the best possible support.

I am still unable to locate your parcel with the provided information. Could you please share the correct name and postcode of the receiver?

Thank you for your patience. I am unable to find any parcel with the provided tracking ID. I would request you to wait until the parcel's information has been updated in our systems.

Please confirm the email address you would like to be contacted on.

Firstly, you’ll need to download the Yodel Parcel Tracker app to use what3words. From there, head to ‘Account’ and select ‘Delivery Addresses’. Enter your delivery address if you haven’t already, or select your existing address. Once you’ve done this, select ‘Find my what3words’ in the app.

You can track the parcel in real time using the Yodel mobile application.

I understand the urgency. Unfortunately, we do not have the contact details of the drivers as we are not permitted to contact them directly. However, I will do my best to expedite the process and ensure your package is delivered as soon as possible. Thank you for your patience.

You will be notified with the 2-hour delivery window as soon as the parcel is out for delivery.

The 2-hour delivery window has not been generated yet. You will be notified as soon as it is available.

Please do not worry; you will be notified as soon as the parcel is out for delivery.

There were some discrepancies in the update. I apologise for that.

I apologise for the inconvenience. I cannot promise you a specific time or date of delivery. 

We deliver from 7 AM to 9 PM. I cannot promise you a specific time or date of delivery.

It might be delivered before the estimated delivery date, but I cannot promise you a specific time or date of delivery.

You can download the Yodel mobile application via the Play Store or App Store.

I apologise for the inconvenience. You need to be present at the time of your parcel's delivery, as it requires someone to attend to it. 

Please do not worry; we will release the parcel from hold and deliver it as soon as possible.

I apologise for the inconvenience. As per protocol, we reattempt delivery on the next working day. Please be patient, as you will be notified as soon as the parcel is out for delivery today.

I apologise for the inconvenience. As per protocol, we reattempt delivery on the next working day, after we are unable to deliver a parcel on a specified date. Please be patient, as you will be notified as soon as the parcel is out for delivery today.

If you make amendments to your address, it will take 24 hours for us to redirect your parcel to the new address.

You can add delivery instructions using the Yodel mobile application.

Thank you for your patience. I would request that you add delivery instructions using the Yodel mobile application.

Please understand that we cannot change the delivery instructions once the delivery is in progress.

Thank you for your patience. Upon checking, I can see that your parcel was out for delivery yesterday, but it was not delivered as our driver was unable to locate your address. I apologise for that. I am sharing your full address with you; kindly confirm it.

I understand that if you want to collect your parcel from the depot, you can choose to do so using the Yodel mobile application.

Thank you for your patience. Upon checking, I can see that your parcel is currently on hold due to an address issue. I am sharing your full address with you; kindly confirm it.

Additionally, I would request you to add What3Words to your address using the Yodel mobile application, so that our driver can find your location more easily.

You can change your delivery options using the Yodel mobile application.

Your parcel is currently out for delivery, and you cannot change the delivery option midway.

I would request that you update your address using the Yodel mobile application. Additionally, please add What3Words to your address using the Yodel mobile application, so that our driver can find your location more easily.

Thank you for your patience. Upon checking, I can confirm that your parcel has not yet been handed over to Yodel by the sender. We can only amend your address once we have received your parcel physically. Kindly contact the sender for further assistance.

Thank you for your patience. Upon checking, I can see that your parcel has been delivered to the store and is ready for collection. I am sharing the address of the store with you; kindly confirm it.

You will need to contact the sender, as we do not have the authority to amend the address on behalf of the customer.

I apologise for the inconvenience. We do not have the liberty to amend the address on behalf of the customer.

You will need to amend the address yourself, as we do not have the authority to amend the address on behalf of the customer.

Your parcel has not yet arrived in the Yodel network physically. You will not be able to amend delivery options until the parcel has arrived in the Yodel network.

I apologise for the inconvenience. I am raising your concern to the relevant team. They will investigate this issue and get back to you on your registered email within 24 hours.

Upon review, I can see that the team has sent you an email update regarding your concern. Could you kindly share the update provided to you by the team in the email?

I apologise for the inconvenience. I am raising your concern to the relevant team. They will investigate this issue and deliver your parcel as soon as possible.

Thank you for your patience. I have shared the delivery instructions with the team, and they will update the driver accordingly. 

Thank you for your patience. I can see that your parcel is delayed and has not been delivered yet. I apologise for the inconvenience. I am raising your concern with the relevant team. They will investigate this issue and get back to you via your registered email.

Thank you for your patience. Upon inspection, I can confirm that your parcel was marked as delivered today. As you have not received the parcel, I am raising your concern with the relevant team. They will investigate this issue and get back to you on your registered email within 24 hours.

I apologise for that. I am escalating your issue to the relevant team. They will ensure your parcel is delivered to you as soon as possible and will keep you updated.

I have escalated your issue to the relevant team. They will reach out to you via your registered email within 24 hours.

I apologise for the inconvenience. I am escalating your concern to the relevant team. They will investigate the issue and ensure that your parcel is delivered successfully.

I apologise for the inconvenience. Rest assured that our dedicated team is prioritising your issue and will be reaching out to you shortly.

I sincerely apologise for the inconvenience you have faced. Rest assured, the relevant team will investigate this issue as a priority and will update you accordingly. Please do not worry, as we are committed to resolving this matter promptly.

Thank you for your patience. Upon checking, I can see that your parcel is delayed. I apologise for the inconvenience. I am raising your concern with the relevant team. They will investigate this issue and get back to you via your registered email.

I apologise for the inconvenience. I am bringing your concern to the attention of the team. Rest assured, the relevant team will prioritise investigating this issue and will update you accordingly. Please do not worry, as we are committed to resolving this matter promptly.

I apologise for the inconvenience. Please understand that I am doing my utmost by highlighting your concern to the team. The relevant team will investigate this issue as a priority and will update you accordingly. Please do not worry, as we are committed to resolving this matter promptly.

Thank you for your patience. Upon checking, I can see that your parcel has been delivered to the store and is ready for collection. However, as the store does not have the parcel, I am raising your concern with the relevant team. They will investigate this issue and get back to you via your registered email within 24 hours.

Thank you for your patience. Upon inspection, I can confirm that your parcel was marked as delivered yesterday. However, as you have not received your parcel, I apologise for that. I am raising your concern with the relevant team. They will investigate this issue and get back to you on your registered email within 24 hours.

I am sharing your feedback with the team. They will ensure it does not happen again. Your feedback is valuable to us.

They will investigate this issue and get back to you via your registered email within 24 hours. Please do not worry; I will ensure they reach out to you with an update.

They will investigate this issue and contact you via your registered email once they have reached a conclusion. Please do not worry; I will ensure they provide you with an update.

I apologise for the inconvenience. I am raising your concern to the relevant team. They will investigate this issue and ensure that your parcel delivery is attempted. Please do not worry, as we are committed to delivering your parcel as soon as possible.

Please do not worry, as we are committed to resolving this matter promptly.

Please do not worry, as we are committed to deliver your parcel as soon as possible.

Please do not worry, I am escalating your concern to the team. They will investigate the matter and ensure your parcel is delivered as soon as possible.

Please do not worry, I am escalating your concern to the team. They will look into it and schedule a collection.

Thank you for your patience. Upon review, I can confirm that there has been no update regarding your parcel since ~. I apologise for the inconvenience. I am escalating your concern to the relevant team. They will investigate this issue and get back to you via your registered email within 48 hours.

Thank you for your patience. Upon checking, I can see that the previous agent has already raised your concern with the relevant team. Rest assured, the relevant team will investigate this issue as a priority and will update you accordingly. Please do not worry, as we are committed to resolving this matter promptly.

Thank you for your patience. Upon checking, I can see that your parcel was marked as delivered, but you have not received it. I can confirm that your concern has already been raised with the team, and they are currently investigating the matter. They will reach out to you soon. In the meantime, I would request you to contact the sender regarding this issue.

Thank you for your patience. Upon inspection, I can confirm that your parcel has been marked as delivered. However, as you have not received it, I am escalating your concern to the relevant team. They will investigate this issue and get back to you via your registered email within 24 hours.

Thank you for your patience. Upon inspection, I can confirm that your parcel was marked as delivered on ~. I can see that your concern has already been raised with the relevant team. Rest assured, the relevant team is investigating this issue as a priority and will update you accordingly. Please do not worry, as we are committed to resolving this matter promptly.

Could you please provide the details of the parcel's contents?

I have escalated your issue to the relevant team. They will investigate it and ensure that your parcel delivery is attempted.

I have escalated your concern to the team regarding this matter, and they are currently investigating it.

Please do not worry; the team is looking into it and will provide you with a resolution.

The team will reach out to you on your registered email as soon as they reach a conclusion.

Please do not worry, I have escalated your concern to the team. They will investigate the matter and ensure your parcel is delivered as soon as possible.

The team is looking into this matter and will update you accordingly. Please do not worry, as we are committed to resolving this issue promptly.

Thank you for your patience. I can confirm that your concern has already been raised with the team, and they are currently investigating the matter. I am bringing your concern to the attention of the team.

I am escalating your concern to the team. Rest assured, the relevant team will prioritise investigating this issue and will update you accordingly. Please do not worry, as we are committed to resolving this matter promptly. In the meantime, I kindly request that you contact the sender regarding this issue.

In the meantime, I kindly request that you contact your sender regarding this matter.

Your parcel is expected to be delivered today. Please wait until the end of the day for it to arrive.

Thank you for your patience. Upon review, I can confirm that your parcel is scheduled to be delivered today. Please wait until the end of the day for its arrival. If you have any further questions or concerns, please feel free to let me know.

Thank you for your patience. Upon review, I can confirm that your parcel is scheduled to be delivered today. Please wait until the end of the day for its arrival. You will be notified with the 2-hour delivery window as soon as the parcel is out for delivery. If you have any further questions or concerns, please feel free to let me know.

Thank you for your patience. Upon review, I can confirm that your parcel is currently out for delivery and is expected to arrive today between -. Please wait until then for its arrival. If you have any further questions or concerns, please feel free to let me know.

Thank you for your patience. Upon review, I can confirm that your parcel is currently out for delivery and is expected to arrive today by the end of the day. Please wait until the end of the day for its arrival. If you have any further questions or concerns, please feel free to let me know.

Thank you for your patience. Upon review, I can confirm that your parcel is expected to arrive by ~ March. Please wait until then for its arrival. If you have any further questions or concerns, please feel free to let me know.

The estimated delivery date for your parcel is ~ March, so please wait until then for its arrival.

Thank you for your patience. Upon checking, I can see that your parcel is on its way to Yodel and has not yet arrived in the Yodel network. Since your parcel is an international one, I would like to inform you that there are additional procedures we must follow for international parcels, which sometimes results in extra time being needed.

Your parcel is an international one, and there are additional procedures we must follow for such parcels. This sometimes results in extra time being needed.

I apologise for the inconvenience. That is simply how the tracking system displays it. Please do not worry; you will be notified with an estimated delivery date as soon as the parcel is received in the Yodel network.

Your parcel is currently in transit and has yet to arrive in the Yodel network. You will be notified as soon as it arrives in the Yodel network, and an Estimated Delivery Date will be shared with you.

Thank you for your patience. Upon checking, I can confirm that your parcel has not yet been handed over to Yodel by the sender. We can only provide you with the estimated delivery date once we receive the parcel. Kindly contact the sender for further assistance.

Thank you for your patience. I would like to inform you that your parcel is being returned to the sender. For further assistance regarding this, you will need to contact the sender directly.

Thank you for your patience. Upon checking, I can see that your parcel is delayed and is currently in transit. I apologise for the inconvenience. I would request you to wait a little longer and keep an eye on the tracking updates.

Thank you for your patience. I can see that your parcel was out for delivery yesterday, but our driver failed to deliver it. I apologise for the inconvenience. Please be advised that we are working towards delivering your parcel as soon as possible. I would request you to add what3words to your location using the Yodel mobile application so that our driver can find your location.

Thank you for your patience. Upon checking, I can see that your parcel was out for delivery yesterday, but it was not delivered. I apologise for that. I would like to inform you that your parcel is scheduled to be delivered today. Kindly wait until the end of the day for its arrival.

Thank you for your patience. I would like to inform you that your parcel is completely safe and sound, and we are working towards delivering it to you as soon as possible.

Thank you for your patience. Upon inspection, I can confirm that three delivery attempts have already been made for your parcel, and we will not be making any further attempts. You will now need to collect the parcel from the depot.

Thank you for your patience. Upon checking, I can see that your parcel requires someone to be present for the delivery. Therefore, someone needs to be available to receive the parcel.

Thank you for your patience. Upon review, I can see that the store where your parcel is supposed to be delivered is not accepting parcels at the moment. Could you please name another store near you where you would like your parcel to be redirected?

I sincerely apologise for the inconvenience you have faced. This is not the experience we want our customers to have. Please do not worry, as we are committed to resolving this matter promptly.

I sincerely apologise for the inconvenience you have faced. This is not the experience we want our customers to have. Please do not worry, as we are committed to delivering your parcel as soon as possible.

I sincerely apologise for the inconvenience you have faced. This is not the experience we want our customers to have. Please understand that we have raised your concern with the team investigating it. Our dedicated team is prioritising your issue and will ensure your parcel is delivered as soon as possible.

I apologise for that. The previous message was not intended for you. Please disregard it.

If you wish, you can make a formal complaint at ceocomplaints@yodel.co.uk.

Yodel’s Customer Service number is 0344 755 0117.

Once this chat ends, you will have the option to download the transcript.

Once the chat concludes, you will be able to download the transcript of the conversation.

I apologise for the inconvenience. Please understand that I am doing my utmost to assist you. The supervisor will also provide the same resolution as I have.

I apologise for the inconvenience. I am not permitted to provide any details of such kind. Please let me know if you have any concerns regarding your parcel.

The collection attempt was failed, I asked the customer to reschedule the collection of their parcel using the self-service portal.

The customer requested their collection code as they had not yet received it, since their parcel was not ready for collection. I informed them that they will receive the collection code on their registered email ID as soon as the parcel is ready for collection.

You will receive the collection code on your registered email as soon as the parcel is ready for collection.

The parcel has been delivered to the store, but it is not yet ready for collection. I apologise for the inconvenience. You will be able to collect the parcel only after it is ready for collection.

Your parcel is scheduled to be collected today. Please wait until the end of the day for it to be collected.

Thank you for your patience. Upon checking, I can see that our driver was out for collection, but it was not collected. You need to reschedule the collection of their parcel using the self-service portal.

Thank you for your patience. Upon review, I can confirm that your parcel is scheduled to be collected today. Please wait until the end of the day for its collection. If you have any further questions or concerns, please feel free to let me know.

Thank you for your patience. Upon checking, I can see that our driver was out for collection, but it was not collected as our driver was unable to locate your address. I apologise for that. I am sharing your full address with you; kindly confirm it.

You will be notified of the 2-hour collection window as soon as the parcel is out for collection.

At yodel stores, we accept parcels measuring up to 60x50x50cm, and our maximum allowed parcel weight is 10kg.

I can see that the driver was out for collection today but was unable to collect the parcel. Please do not worry; I am escalating your concern to the team, and they will rearrange the collection of the parcel.

Thank you for your patience. I have initiated the return to sender process for your parcel.

Could you please confirm if you would like your parcel to be returned to sender?